Smart Shipping
Reduce Shipping Trips
Ship returns to multiple destinations based on its condition, type, category etc. Also leverage our multi-label shipment capabilities, negotiated rates, and box-free label-free drop-offs.
Speak with our team
Not all returns are the same. Hyper-optimize your returns shipping with Frate to see true bottom-line impact.
Intelligent routing
Optimize returns by routing them to the most cost-effective destination based on key criteria, maximizing profitability.
Route based on AI Image Assessment
Perfect condition? Warehouse. Good condition? Liquidation. Poor condition? Deny return.
Route based on other criteria
Prefer not to request images? Automatically route returns based on customer responses to questions like “Has this been opened?”, product type, return reason, and more.
Best rates, guaranteed.
Many brands overlook the impact of label rates and focus solely on software costs. But if you don’t optimize your return rates, expenses can quickly spiral out of control.
Use our negotiated rates
We have highly negotiated rates through EasyPost and Shippo with USPS, FedEx, Canada Post, UPS, and more.
Bring your own rates
Compare your rates with ours—if yours are lower, you’re free to use them. Simply integrate them directly into our system for a seamless experience.
Multi-label shipments
Eliminate the hassle of multiple portal visits—customers can generate all the labels they need in one seamless session.
Multiple labels in a single return
Need a label for each item? Want to generate labels based on weight or fulfillment details? Automatically send multiple labels for a single return, so customers only need to go through the portal once per order.
Convenient Return Options
Provide a frictionless customer experience with QR codes and hassle-free, label-free, and packaging-free returns—available in both Canada and the US.
BFLF in the United States
Leverage our partnership with Happy Returns to get BFLF in the US.
BFLF in Canada
Leverage our partnership with Return Bear to get BFLF in Canada.
QR Codes and Pickups
Printers are a thing of the past—QR codes are the default option we provide for a seamless, hassle-free return experience.
Why customers choose frate
"It is the most personal support system we've ever used. Kinda like texting a friend, we shoot them a concern, and immediately they're taking care of us."
Rachel Piccone,Head of CX
The Frate Ecosystem
We're building returns, and only returns. You can't bring outsized value if you're focused on too many things. That's why we integrate with other industry leaders so we can all do what we do best.
Returns, Optimized.
Profits, Maximized.
Discover the real results our solution delivers and transform
your returns process—let’s get started.
