Exchanges
Retain revenue with exchanges
Boost cash retention by prioritizing exchanges over refunds, keeping revenue in your business while enhancing customer loyalty.
Speak with our team
Transform refunds into personalized exchanges. Address issues like ‘size too small’ through smart recommendations, making it easy for customers to swap items.
Easy Exchanges
Allow customers to exchange for different sizes, colours, or a completely different product.
One-Click Variant Exchanges
Exchange for new size or colour in one-click.
New Product Exchanges
Exchange for a completely different product, even if higher priced.
Advanced Exchange Functionality
The most advanced exchange system on the market, designed to minimize refunds like never before.
Personalized Product Recommendations
Intelligently recommend exchange products based on the item being returned, the reason for the return, and the customer's past purchase behaviour.
Quick Exchanges
Ship exchange items immediately, boosting customer satisfaction and increasing your exchange conversion rate.
Exchanges API
Eliminate reporting headaches from zero-dollar exchange orders. Create exchanges directly on the original Shopify order to maintain accurate AOV, prevent discount over-reporting, and remove the need for reconciliation.
Why customers choose frate
"It is the most personal support system we've ever used. Kinda like texting a friend, we shoot them a concern, and immediately they're taking care of us."
Rachel Piccone,Head of CX
The Frate Ecosystem
We're building returns, and only returns. You can't bring outsized value if you're focused on too many things. That's why we integrate with other industry leaders so we can all do what we do best.
Returns, Optimized.
Profits, Maximized.
Discover the real results our solution delivers and transform
your returns process—let’s get started.
