Frate vs Narvar
We’re laser-focused on building the best-in-class solution exclusively for Shopify brands. That means our team is dedicated, day in and day out, to creating the most powerful returns experience for you and your customers. And the impact speaks for itself.
Why choose Frate over Narvar?
Unlike Narvar, which is built as a broad post-purchase solution, Frate is purpose-Frate is purpose-built for Shopify brands, offering deep integration, AI-powered fraud detection, optimized returns routing, and peer-to-peer recommerce—features Narvar simply doesn’t match. Unlike one-size-fits-all platforms, we focus solely on returns, delivering faster innovation, full customization, and revenue-driving resale opportunities. If you want a smarter, more profitable returns solution, Frate is the clear choice.
Powering intelligent returns for top brands
The Frate Difference
Frate Intelligent Returns
Industry Standard Process
How Frate leads the way in returns solutions
We're taking returns and exchanges to another level.
| Frate | Narvar | |
|---|---|---|
General | ||
Volume CommitmentsMin or max volume commitments that result in fees | None | Yes |
Platform FocusFocused on one, or distracted by many? | Shopify Only | Many |
Product FocusBest-in-class, or focused on many products? | Returns & Exchanges | Many |
SupportType of support received | Slack | |
Returns CoverageFree, customer-funded returns | ||
Returns Optimization | ||
AI Smart RoutingRoute returns to different destinations than the warehouse using AI | ||
AI Image VerificationUse AI to assess the condition of returns before they're accepted | ||
Mobile-friendly image uploadUpload images straight from your phone | ||
Peer-to-peer returnsShip perfect condition returns directly between customers | ||
Exchanges | ||
Exchanges APIUse Shopify's new API for accurate reporting | ||
Personalized RecommendationsSuggest new products based on product being returned | ||
Search for New ProductsSearch for new products within the portal | ||
Variant ExchangesExchange for different size, colour | ||
New Product ExchangesExchange for a completely different product | ||
Instant ExchangesShip out exchanges as soon as return is submitted, while staying protected | ||
In-Store Returns (POS) | ||
Allow in-store returnsCan customers return items in-store | ||
Embedded in Shopify POSIs the app built within Shopify POS? | ||
Take upsell payment in terminalCapture upsell payment in Shopify POS | ||
ERP IntegrationsIntegrate with your inventory | ||
Buy online return in store (BORIS)Choose an in-store return within returns portal | ||
Carry-over online workflows and rulesMatch policies between online and in-store | ||
PricingHow much is it? | Free | N/A |
Shipping and Logistics | ||
Box-Free-Label-Free in USBox-free-label-free returns and consolidation in the US | ||
Box-Free-Label-Free in CanadaBox-free-label-free returns and consolidation in Canada | ||
Multi-label shipmentsCreate multiple labels in a single return request | ||
Why customers love Frate
"Working with Frate has been a dream. They are flexible, look for and implement feedback quickly and are always determined to understand our specific business needs."
Doreen Banaszak,Burju Shoes
Why Choose Frate?
Full-spectrum returns management
Manage every aspect of your returns seamlessly, from customer requests to lorem ipsum. Simplify the process and reduce friction to save time and money.
Only pay for what you need
Our flexible pricing ensures you only pay for the features and services you actually use, giving you a cost-effective solution that scales with your business.
Designed for Shopify, by ex-Shopify team members
Created by e-commerce veterans with a deep understanding of Shopify, we offer a solution that integrates effortlessly and optimizes your returns process.
Dedicated support for your team
Rely on a team of experts ready to guide you through setup and beyond, providing personalized support whenever you need it to ensure smooth operations.
Our commitment to innovation
We continuously refine our platform with the latest technology, ensuring you benefit from cutting-edge tools designed to streamline your returns.
Commitment to social responsibility
Work with a partner dedicated to sustainable practices, helping your business reduce its environmental impact while maintaining efficient operations and happy customers.
A flexible pricing model designed around you
Simple, transparent pricing that grows with you.
Fixed Fee Plan
Fixed cost
Why punish you for growing? A simple and predictable pricing model for organizations that want cost certainty.
Includes:
- Fixed cost, regardless of volume
- No overages or volume commitments
- All Frate features, forever
- Slack support
- Dedicated CSM
Variable Fee Plan
Pay-as-you-go pricing based on usage
Flexible pricing tailored to your specific usage and needs. Ideal for teams with fluctuating returns demands or unique operational requirements.
Includes:
- Pay-per-return
- No overages or minimum commitments
- All Frate features
