Your AI-driven, exchange-first returns portal
Reduce refunds, decrease your return rate, and delight your customers.
Returns Automation
Returns automation: delivering the most advanced returns automation—seamless exchanges, powerful analytics, and effortless efficiency, built to set the standard.
Exchanges
Variant, New Product, Exchanges API, Personalized Recommendations. The most robust exchanges product you'll see in the market, and the results speak for themselves.
Returns
Fully-automated returns portal, branded emails, and workflows - everything you need for your team to spend less time on returns, and to keep customers coming back.
Analytics
Powerful analytics through AI-driven insights, real-time dashboards, API's for your BI tool, and flexible exports to optimize every return.
Returns Optimization
Returns optimization: we're redefining returns—cutting shipping trips, preventing fraud, and seamlessly unifying in-store and online returns.
Fraud Reduction
Leverage AI image verification, and flag potential fraudulent returners with our tools.
Smart Shipping
Ship returns to multiple destinations based on its condition, type, category etc. Also leverage our multi-label shipment capabilities, negotiated rates, and box-free label-free drop-offs.
Coverage, Claims, and Package Protection
Customers can opt-in to protect their package and have their return covered if they want to return it later. Peace of mind, hassle-free.
Embedded POS App
Unify in-store and online returns with our embedded Shopify POS app.
Recommerce
Ship returns or gently-used inventory directly between customers through a branded resale collection, native on Shopify.
Find the right returns solution to address your specific goals
Cut down high costs: Features designed to automate returns, saving time, reducing costs, and driving growth.
Analytics
Powerful analytics through AI-driven insights, real-time dashboards, API's for your BI tool, and flexible exports to optimize every return.
Fraud Reduction
Leverage AI image verification, and flag potential fraudulent returners with our tools.
Smart Shipping
Ship returns to multiple destinations based on its condition, type, category etc. Also leverage our multi-label shipment capabilities, negotiated rates, and box-free label-free drop-offs.
The Frate Ecosystem
We're building returns, and only returns. You can't bring outsized value if you're focused on too many things. That's why we integrate with other industry leaders so we can all do what we do best.
Returns, Optimized.
Profits, Maximized.
Discover the real results our solution delivers and transform
your returns process—let’s get started.
