Fraud Reduction
Reduce fraudulent returns
Leverage AI image verification, and flag potential fraudulent returners with our tools.
Speak with our team
The most comprehensive fraud-reduction tool in the market.
AI Condition Assessment
Harness the power of our AI model to detect and flag potential fraudulent returns. Build workflows to automate actions based on the condition assessment, such as partial refunds, different return locations, etc.
Automate approvals, denials, and flagging.
Reduce workload for your CX team by creating automated flows based on AI-assessed conditions.
99% Accuracy
Our AI model continuously learns what to accept, deny, or flag—becoming smarter over time. The longer we work together, the more powerful and accurate your data becomes.
Image Upload
If you're requesting images, make it effortless for your customers. Our mobile-friendly upload ensures they can submit photos instantly—no need to transfer files from phone to desktop.
Mobile-Friendly Upload
If you're asking for images, make it easy for your customers. With seamless mobile uploads, they can submit photos instantly—no extra steps required.
Custom instructions and no max upload
Give customers clear guidance with custom instructions for image uploads—no limits on the number of files they can submit.
Fraud Flagging
What’s unusual for one brand might be completely normal for yours. Customize fraud detection rules to flag returns based on what matters most to your business.
Endless Possibilities
Set custom fraud detection parameters to protect your business. Orders over $500? Returns requested before delivery? Unusually high return rates? Automatically flag suspicious activity for manual review.
Frate Insights
With experience across countless brands, we know the industry benchmarks. Get valuable insights into market trends and fraud patterns—and the strategies to combat them effectively.
Why customers choose frate
"It is the most personal support system we've ever used. Kinda like texting a friend, we shoot them a concern, and immediately they're taking care of us."
Rachel Piccone,Head of CX
The Frate Ecosystem
We're building returns, and only returns. You can't bring outsized value if you're focused on too many things. That's why we integrate with other industry leaders so we can all do what we do best.
Returns, Optimized.
Profits, Maximized.
Discover the real results our solution delivers and transform
your returns process—let’s get started.
