Coverage, Claims, and Package Protection
Returns Coverage
Customers can opt-in to protect their package and have their return covered if they want to return it later. Peace of mind, hassle-free.
Speak with our team
We integrate with industry leaders to provide a hassle-free, fully protected return experience for your consumers.
Free software and return labels
By leveraging our customer-funded model, you get full access to our software—return labels included—at no cost to your business.
Waived software fees
All our features at zero cost to you.
Free return labels
We'll cover the full cost of all your return labels.
Real insurance
Our partnership with ShipInsure is a perfect match—industry-leading returns software seamlessly integrated with fully managed, real package protection.
Package protection
Lost stolen or damaged? ShipInsure has you covered.
Double revenue
For accepted claims, we'll purchase a brand new one, doubling your revenue and delighting your customer.
Why customers choose frate
"It is the most personal support system we've ever used. Kinda like texting a friend, we shoot them a concern, and immediately they're taking care of us."
Rachel Piccone,Head of CX
The Frate Ecosystem
We're building returns, and only returns. You can't bring outsized value if you're focused on too many things. That's why we integrate with other industry leaders so we can all do what we do best.
Returns, Optimized.
Profits, Maximized.
Discover the real results our solution delivers and transform
your returns process—let’s get started.
