Automated, 
Intelligent Returns
Reduce refunds, eliminate fraud, and delight your customers with our AI-driven returns portal.
Powering intelligent returns for top Shopify brands
Value-Driven Returns, Engineered For You
Meet your fully automated, exchange-first returns portal—we help reduce your reverse-logistics costs, while elevating your customer experience.
Returns Automation
Seamless returns portal, designed for your customers
Branded, fully customizable portal.
Customize your portal so it meets your return policy and fits your brand.
Supercharge exchanges with personalization.
Variant, New Product, and Quick Exchanges, all personalized to the returner.
Mobile-friendly image upload, powered by AI.
Require images based on return reason, item type, customer history, etc, so you can ensure items meet your policy.
Flexible shipping, refund, and payment options.
Allow peer-to-peer returns, box-free label-free drop-offs, capture upsells, and incentivize exchanges.
Returns Optimization
Advanced returns optimization,
Engineered for you
AI-powered returns fraud prevention
Use AI to verify item condition to detect discrepancies, prevent fraud, and protect your bottom line.
Smart returns routing
Build workflows based on the item condition or other criteria, and route items to the most profitable destination like resale, direct-to-customer, or warehouse, to reduce shipping trips.
Introduce Recommerce to your customers
Allow customers to ship brand new or lightly used returns directly between each other to increase retention and boost revenue.
Maximizing what you want, Minimizing what you don't
Cash retained
42% more cash retained via higher exchanges over refunds.
Less shipping trips
12% less shipping trips and return labels
Instances of fraud
98% less fraudulent returns through AI-condition assessment.
Environmental impact
19% less carbon emissions through reduced shipping legs.
How it Works
We're Shopify-first, and integrate with the leaders in CX, Package Protection, WMS, Carriers, etc.
Integrate your tech stack
We're Shopify-first, and integrate with the leaders in CX, Package Protection, WMS, Carriers, etc.
Supercharge with automation
We take the industry standard features and bring it to a whole other level so you can achieve outsized ROI.
Retain value with optimization
We look for ways to reduce your operational costs at each touchpoint, without negatively affecting your customers.
Get support every step of the way
We don't do tickets - you're in a Slack channel with engineers, support, and even our founders so we're there for you at all times.
Hear what our customers have to say
"Frate's support is the most personal system we've ever used. Kinda like texting a friend, we shoot them a concern, and immediately they're taking care of us."
Rachel PicconeHead of CXHear what our customers have to say
"Frate's support is the most personal system we've ever used. Kinda like texting a friend, we shoot them a concern, and immediately they're taking care of us."
Rachel PicconeHead of CX"We’ve moved from returns being 100% refunds, to not only reducing that return rate, but now shifting people over to exchanges."
Tina FawcettVP of Ecommerce, Canada Pooch"We were growing quickly, but so were our returns. We needed a way to reduce refunds, lower shipping costs, and provide a better customer experience without compromising our sustainability values."
Tom HolmesFounder, Toms TrunksThe Frate Ecosystem
We're building returns, and only returns. You can't bring outsized value if you're focused on too many things. That's why we integrate with other industry leaders so we can all do what we do best.
Built for Shopify,
By ex-shopify team members
You won't find a returns solutions that integrates with Shopify as deeply as us.
A flexible solution
That adapts to your needs
Reduce costs, prevent damage, and retain value with a smarter returns solution built to solve your biggest challenges.
Cut down high costs
Move beyond manual returns management. Automate your process to save time, reduce costs, and focus on growth.
Prevent poor condition returns
Stop damaged returns from piling up. Automate product quality checks to lower warehousing and disposal expenses before they add up.
Unlock more value from your returns
Increase revenue and re-sell excess inventory.
Returns, Optimized.
Profits, Maximized.
Discover the real results our solution delivers and transform
your returns process—let’s get started.
