TORONTO, Canada, September 12, 2024 – Frate and Happy Returns, a UPS company, today announced their partnership to provide retail merchants with a seamless and cost-effective end-to-end returns solution that delights shoppers and boosts NPS.

Frate merchants will give their consumers access to Happy Returns’ nearly 8,000 Return Bar® locations, enabling box-free, label-free drop-offs. With their shared merchants, over 90% of consumers choose to drop off at Return Bars instead of printing a shipping label - a testament to the elevated experience Happy Returns provides.

Both Frate and Happy Returns focus on reducing return-associated costs through optimized reverse logistics. Frate, powering the returns portal, first offers a suite of exchange-related features to help merchants retain more revenue than ever before, including personalized exchange recommendations and upsells. To reduce fraud and freight costs, Frate leverages their AI products, including image verification, to assess the condition of returns while they’re still in the consumers’ home, ensuring all items that are returned meet the merchant’s return policy. Consumers can then take their eligible items to a Return Bar®box-free, label-free, and Happy Returns consolidates items back to the warehouse, dramatically decreasing return-associated costs.

“This partnership feels like a match made in heaven,” said Bailey Newton, CEO of Frate. “Not only does this significantly elevate the experience for consumers, the Frate and Happy Returns integration provides merchants with the most cost-effective way to transport their goods back to their warehouse. We’re all about providing a world-class customer experience, while effectively reducing costs for brands. Our AI capabilities, mixed with Happy Returns’ consolidation capabilities through its extensive, nationwide Return Bar network, make for the most efficient returns solution out there.”

“Frate’s best-in-class portal coupled with Happy Returns’ convenient drop-off locations has elevated our customer experience significantly. Customers love box-free label-free, and we’re rarely seeing consumers opt to use a traditional print-out label” says Nicholas Hernandez, Director of Ecommerce at Felina. “I highly recommend any brand take advantage of this offering from Frate and Happy Returns, as not only does it offer an improved customer experience, but we’re significantly lowering our freight costs. It’s a win-win.”

Frate’s platform includes a comprehensive suite of features:

• Unparalleled exchange capabilities, including one-click variant exchanges, personalized exchange recommendations, quick exchanges, and exchange upsells, all powered by Shopify’s new Exchanges API ensuring no reconciliation is required

• AI-powered virtual condition assessment, where items are assessed before a return decision is made

• Smart returns routing, where returns are shipped to its most cost-effective destination, including the warehouse, Frate’s liquidation partners, recycling centers, or peer-to-peer

• Package protection, carbon-neutral returns, and status tracking ensuring brands get more products under one piece of software

• Comprehensive settings to configure return policies on the go

LEARN HOW THE FRATE X HAPPY RETURNS PARTNERSHIP CAN ELEVATE YOUR BRAND’S RETURN EXPERIENCE

About Frate:
Frate is the most cutting-edge returns platform, optimizing returns, exchanges, and reducing fraud for brands of all sizes. Frate has developed novel features such as AI-powered image verification and personalized exchange recommendations, helping brands reduce returns, increase exchanges, and delight their customers. Find out more at www.frate.co.

Media Contact
Frate: Bailey Newton
bailey@frate.co